My Video Store and its related companies comply with the National Privacy Principles. To that end, we offer this statement to inform our users of how we gather and utilise personal information. My Video Store will take all reasonable steps to protect user privacy, consistent with the National Privacy Principles.

My Video Store gathers personal information about our users in two different ways:
You supply it in response to a request from us: My Video Store collects personal information from users when voluntarily submitted by a user, such as participating in a contest.

Purchasing products or services: - If you purchase products or services or apply to become a MyVideoStore customer, MyVideoStore requires you to provide certain details so that we can establish an account and provide you with the product or service. This includes details such as your name and contact information, or in the case of businesses, information about the company, department or association making the purchase or setting up the account. MyVideoStore requires this information to help us process and manage your account.

My Video Store does not collect sensitive information about an individual unless they have consented or it is required or authorised by law or the collection is necessary for the establishment, exercise or defence of a legal or equitable claim or the information relates solely to our customers or to individuals who have regular contact with us in connection with our activities and at or before the time of collecting the information the organisation undertakes to the individual whom the information concerns that the organisation will not disclose the information without the individual's consent.

My Video Store may use collected personal information to market to an individual that is the contact person for our customer, products and services of benefit to our customers, unless individuals or customers have expressed to us that they do not want such marketing offers or materials made available to them. In these circumstances the personal information of such individuals will be used for the sole purpose of providing the service for which the individual provided the information.

My Video Store will in each direct marketing communication with an individual make individuals aware that they can express a wish not to receive any further communications. Such a wish may be expressed at any time, even if the individual has previously consented to the receipt of such material. My Video Store reserves the right to keep a record of such requests for the sole purpose of ensuring we are able to comply with any such request.

All direct marketing communications by My Video Store will contain My Video Store contact details.
On occasion, My Video Store in providing services to our customers, makes available the service in conjunction with other organisations. Any personal information collected in these circumstances will only be disclosed to any third party organisation with the express consent of the individual. Any other disclosure of personal information will only be where required or authorised by or under law.

My Video Store and its related companies may use personal information collected online to develop and improve the products, benefits and services we offer to our members or website users. My Video Store may also use email addresses or other personal information to contact users who directly communicate with My Video Store. For example, My Video Store may contact users to notify them that they have won a contest or to provide a requested email newsletter.

My Video Store may also use its customer database, including information provided by you through this website, to distribute information about other My Video Store services and other organisations' services to you.

The personal information collected from you at this site is or may also be used:

  1. to notify you about other or new services or promotions from time to time;
  2. to provide customer support;
  3. to provide you with the products, services or information you have requested;
  4. to maintain your account.

Aspects of these functions may be outsourced to third parties, who are only authorised by My Video Store to use this information for these purposes. My Video Store may also disclose personal information to law enforcement agencies, government agencies, courts or external advisors where permitted or required by law.

My Video Store policy is to provide you with the opportunity to limit the use and/or disclosure of your personal information. You may do this when you register or at any time when you receive email communications from us, or at any other time by written notice to My Video Store. If at any time you no longer wish to receive email or postal communications from My Video Store or from third parties, you can contact My Video Store.

My Video Store reserves the right to hold all documents lodged or arising out of or in connection with any request for correction to personal information for the purpose of obtaining legal advice or for demonstrating compliance with the Act, the National Privacy Principles and this Policy.

My Video Store website is protected by 128 bit SSL encryption to protect your personal information from being intercepted by an unauthorised party.

My Video Store website is at This website is maintained as a service to customers and to allow prospective customers to make enquires about us or purchase from us. Wherever we collect personal information on the website, it is clearly indicated on the website along with our other privacy obligations. The information collected on our website will only be used for the purposes as stated therein.


Email us or write to Privacy Officer,

334 Queensberry St
North Melbourne
VIC 3051